Digital Goods and Services:
At Lune Trading, we specialize in digital goods and services which are intangible and irrevocable. Consequently, all sales are final with no provisions for refunds. It is your sole responsibility to understand and accept this policy prior to making a purchase.
Purchase and Payment:
Upon finalizing a purchase by clicking the submit button, your credit/debit card will be promptly charged. Please note that after this stage, you cannot cancel the purchase or seek a refund.
Cancellation and Refund Policy for Paid Plans:
You have the option to discontinue automatic renewal of your Lune Trading account by using our user-friendly online system or by reaching out to us via e-mail at email@example.com. Upon cancellation, future automated renewals are deactivated, but you will continue to have access to our services until the end of your pre-paid period. All fees paid are non-refundable, and it's your responsibility to manage your subscription. Pre-paid plans, once activated, are not eligible for refunds. Future renewals can be canceled within the application or by reaching out to our customer support.
Cancellation and Refund Policy for Free Trials:
For free trial accounts, automated renewals can be canceled using the same methods as mentioned above. Cancelling your trial will deactivate access immediately and disable future automated renewals. All charges are non-refundable, and it is your responsibility to manage your subscription. Please note that renewed trial plans are not refundable once activated.
Please bear in mind that we do not issue refunds for purchases made using cryptocurrencies via Coinbase, due to potential transaction fees and other associated complications.
To ensure seamless service, all renewals are automated by default. You can disable automated renewal in your account settings. Renewals take place on a monthly, quarterly, or yearly basis, depending on your selected plan. If you do not cancel before your next renewal date, the service will continue to renew until you do. Changes to your plan can only be made going forward; no retroactive alterations are allowed. Please note that neither partial nor full refunds are permissible, and all renewal charges are final.
Should you have any inquiries or concerns regarding your purchase or subscription, please feel free to reach out to our customer support team at firstname.lastname@example.org.
Changes to Refund Policy:
Lune Trading reserves the right to modify or update our refund policy at any time without any prior notice. It is your responsibility to periodically review the refund policy to stay updated about any changes.
By proceeding with a purchase on our website, you acknowledge and agree to our refund policy. We appreciate your understanding and adherence to our refund policy.
Last updated: 6/16/2023